Cancellation and Refund Conditions
1. Warranty Terms
All our textile products are under the warranty of the manufacturers. To benefit from warranty coverage:
✔ Check the product during cargo delivery.
✔ If you detect any damage, do not take delivery after making a report.
✔ Excluded from warranty:
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Changes made to the product,
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Deformation due to use,
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Corruption of the original design.
2. Return and Exchange Process
How Do I Return?
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Creating a Return Request:
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Email: info@say.com.tr You can start the return process by providing the product name, return reason and order number to .
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Live Support: www.say.com.tr over and info@say.com.tr You can connect to the online support team via e-mail address.
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Shipping Process:
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You can return the product using the return shipping code sent to you. in original package and send it with our contracted cargo company along with the invoice.
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Return Conditions
✔ Duration: 7 from delivery date day Demand must be created within.
✔ Returns Accepted:
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Faulty/defective products,
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Unpackaged and unused products.
❌ Returns Not Accepted: -
Washed, worn or worn textile products,
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Underwear, swimsuit/bikini (for health reasons),
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Products with original labels removed.
Disclaimer: The provisions of the Consumer Protection Law No. 6502 and the Distance Sales Contract Regulation are valid.
Shipping fees, customs clearance and other related expenses that may arise from return shipment of international orders are the responsibility of the customer.
3. Delivery Terms
Process:
✔ After order confirmation 2 business days at the latest It will be shipped within .
✔ Delivery time: 2-4 business days (depending on the shipping company and your address).
✔ Weekend Shipping: Orders placed before 11:00 on Friday will be shipped on the same day. There is no delivery on Saturday and Sunday.
Important Information:
✔ Products Out of Stock:
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It is supplied within 1-5 business days. If it cannot be supplied, the payment will be refunded.
✔ Holiday/Holiday Periods: No delivery.
✔ Shipping Assurance: Your products are sent insured with contracted cargo companies.
Contact Information
Address: Halide Edip Adıvar Mah. Balcı St. No:26, 34382 Şişli/Istanbul
Phone: +90 212 222 58 04
Email: info@say.com.tr
KVKK Application: kvkk@say.com.tr
Last Update: 11/04/2025
Note: Terms may be updated in accordance with legal regulations. For current version www.say.com.tr/iade-ve-teslimat Please visit.
SAY-TEKS CLOTHING SAN. AND TRADE LTD. ŞTİ
Quality and Customer Satisfaction are Essential.
