Cancellation and Refund Conditions
1. Warranty Terms
All our textile products are under the warranty of the manufacturers. To benefit from warranty coverage:
✔ Check the product during cargo delivery.
✔ If you detect any damage, do not take delivery after making a report.
✔ Excluded from warranty:
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Changes made to the product,
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Deformation due to use,
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Corruption of the original design.
2. Return and Exchange Process
How Do I Return?
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Creating a Return Request:
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Email: info@say.com.tr Please provide the product name, return reason and your order number to .
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Live Support: www.say.com.tr Connect to the online support team via.
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Shipping Process:
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You can return the product using the return shipping code sent to you. in original package and send it with our contracted cargo company along with the invoice.
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Return Conditions
✔ Duration: From the delivery date 7 days Demand must be created within.
✔ Returns Accepted:
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Faulty/defective products,
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Unpackaged and unused products.
❌ Returns Not Accepted: -
Washed, worn or worn textile products,
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Underwear, swimsuit/bikini (for health reasons),
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Products with original labels removed.
Disclaimer: The provisions of the Consumer Protection Law No. 6502 and the Distance Sales Contract Regulation are valid.
3. Delivery Terms
Process:
✔ After order confirmation 2 business days at the latest It will be shipped within .
✔ Delivery time: 1-3 business days (depending on the shipping company and your address).
✔ Weekend Shipping: Orders placed before 11:00 on Saturday will be shipped on the same day. There is no delivery on Sunday.
Important Information:
✔ Products Out of Stock:
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It is supplied within 1-5 business days. If it cannot be supplied, the payment will be refunded.
✔ Holiday/Holiday Periods: No delivery.
✔ Shipping Assurance: Your products are sent insured with contracted cargo companies.
Contact Information
Address: Halide Edip Adıvar Mah. Balcı St. No:26, 34382 Şişli/Istanbul
Phone: +90 212 222 58 04
Email: info@say.com.tr
KVKK Application: kvkk@say.com.tr
Last Update: 11/04/2025
Note: Terms may be updated in accordance with legal regulations. For current version www.say.com.tr/iade-ve-teslimat Please visit.
SAY-TEKS CLOTHING SAN. AND TRADE LTD. ŞTİ
Quality and Customer Satisfaction are Essential.
