Your orders same day They are prepared and delivered to the cargo authorities. (*Orders received on weekdays are processed on the first business day, orders received on weekends are processed on the first business day. **Due to the intensity of the campaign periods, this period may be extended.)

Your cargo is delivered to you within 1-2 business days within Istanbul and within 2-4 business days outside Istanbul on weekdays, with the assurance of Yurtiçi Cargo / DHL. Delivery Time for International Shipments is 2-4 business days.

As soon as your order is on its way, you will be notified via SMS and e-mail with cargo tracking information and cargo delivery date.

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As SAY, we work to deliver your orders to your address safely and as quickly as possible. Below you can find our delivery conditions valid for domestic and international orders.

Shipments Within Türkiye

Your orders within Türkiye are sent through our contracted cargo companies.

Standard Delivery

• Shipping fee: 300 TL
• Estimated delivery time: 3–5 business days

The delivery process begins after the payment for your order is confirmed and your products are prepared and delivered to the cargo.

Fast Delivery

• Shipping fee: 450 TL
• Estimated delivery time: 1–2 business days

Fast delivery option refers to the estimated delivery time after the order is delivered to the cargo company. Campaign periods, public holidays and delays caused by the cargo company may be considered outside these periods.

Free Shipping

Shipping is free for orders within Türkiye of 30,000 TL and above.

Free shipping advantage is automatically applied if the order total is 30,000 TL and above.

International Shipments

SAY provides international shipping to different countries of the world.

Our international orders DHL It is sent via .

• International shipping fee: 5,000 TL
• Estimated delivery time: 5–12 business days

Delivery times stated are estimates. Delivery time may be extended due to customs clearance, country-specific import procedures, public holidays, carrier delays or inspection processes.

In addition to shipping costs, international orders may incur customs duties, import taxes, duties, processing fees or other local fees imposed by the destination country.

Customs Duties and Other Local Fees

For international shipments, depending on the applicable legislation of the country to which the products are sent. customs duties, import taxes, duties, customs clearance fees or similar additional costs can be applied.

Such taxes and fees It is not covered by SAY and is the responsibility of the customer.

Therefore, before placing an international order, we recommend that you check the customs and import rules in the country where your order will be delivered.

SAY is not responsible for any additional costs that may occur due to customs duties, import procedures or other local practices in the destination country.

Required Information and Documents for Customs Procedures

For international shipments, additional information, documents or verification may be requested by customs authorities or the cargo company.

In this case, the customer must comply with the information and document requests sent to him by the cargo company or the relevant customs authorities. timely and complete response is required.

It may occur due to failure to provide information or documents requested from the customer on time:

• Waiting at customs,
• delivery delay,
• return,
• Storage/warehousing fees,
• Customs processing fees,
• Additional handling fees

is the responsibility of the customer.

Delays caused by customs processes are considered as situations beyond SAY's control.

Orders Pending at Customs or Unable to be Delivered

If the recipient fails to provide the required information and documentation, fails to pay applicable customs duties or other local charges, or if the shipment cannot be delivered due to the import rules of the destination country, any additional costs incurred will be borne by the customer.

If the shipment cannot be cleared through customs or is returned to SAY due to the customer not completing the necessary procedures, the customer may be charged for any return cargo, customs, storage or other transportation costs that may occur.

Delivery Address

It is the customer's responsibility to share the customer's accurate and complete delivery address, telephone number and e-mail information during the order.

SAY is not responsible for delivery problems caused by incomplete or incorrect address information.

About Delivery Time

The specified delivery times are estimated times and are calculated after the order is delivered to the cargo company.

Public holidays, campaign periods, busyness, adverse weather conditions, customs checks and delays caused by the carrier company may affect the estimated delivery time.

You can track the status of your shipment via the tracking information that will be sent to you when your order is delivered to cargo.

Important Information

For international orders, the customer's home country before ordering. Checking customs, import, tax and product acceptance conditions recommended.

Customs legislation and practices in the destination country may vary from country to country. Therefore, SAY does not guarantee the amount of taxes, customs duties, duties or other local charges that may be imposed in the customer's country.

Creating an order means that the customer accepts the import conditions in the destination country and is responsible for complying with these conditions.

As SAY, we aim to provide a safe, fast and hassle-free shopping experience.