PAYMENT OPTIONS

How can I pay?
You can pay via credit card when shopping on our site.

Is it safe to pay on your website?
When you shop on our site, your credit card information is used only during the order process and is never recorded in the database. This certificate is used worldwide for credit card security so that you can shop safely on our site.

Which credit cards can I pay with?
You can safely use all credit cards supported by IYZCO for your purchases at BAQA.
How can I pay by credit card?
You will be asked for your credit card information on the payment screen, after you enter the information, this information will be securely transmitted to your bank and payment confirmation will be received. For payments made by credit card, confirmation is received immediately.

I get an error on the payment screen, what should I do?
After entering and confirming your information on the payment screen, the transaction you make with your credit card may not be approved for various reasons. In this situation;

• Check that your card is open to online shopping.
• Check whether your card is available for use.
• Make sure that your card's limit is sufficient.
• Make sure that you have entered the requested information about the card correctly.
• Check whether your card's expiration date is valid.
• If you use a virtual card, make sure your limit is sufficient.

Except for the cases mentioned above, please get support from your bank.

Can I use the points on my credit card when making payments?
When paying on our site, you cannot pay with the points on your credit card.

Is VAT included in the prices of the products listed on the site?
The products offered for sale on our site are listed with cash prices including VAT.

ORDER

How can I shop on your website?

To shop on our website; Add the product(s) you want to purchase to your cart. To purchase the products in your cart, first click on the button in the upper right corner.MY CART” link, then on the page that opens, click “COMPLETE YOUR SHOPPINGClick on the ” button. If you have already become a member of our site; On the screen that opens, log in with your e-mail address and password. If you have logged in before this stage, you will be skipped and directed to the next stage. If you do not have a membership on our site; “CREATE ACCOUNTClick the ” button and fill in the requested information completely. To continue without becoming a member:GUEST SHOPPINGClick on the ” button. You can complete your shopping by entering your address and credit card information.

How can I find out the status of my order?

If you created an order by logging in; Click on the “MY ORDERS” tab in the “MY ACCOUNT” link. On the screen that opens, you can see the status of all your past and current orders. To review it in detail, you can click on the "DETAIL" link next to the relevant order. If you created an order without being a member; Click on the "Order Tracking" link at the bottom of the page. You can see the status of your order by entering your e-mail address or mobile phone number along with your order number on the screen that opens.
Can I add a new product to my order after creating an order?
Once your order is created, it is not possible to add any products to the order.

Can I cancel any product or the entire order after placing the order?
You can cancel your order before it is delivered to cargo and return it after it is delivered. To cancel any product(s) in your order;

If you are a member, check the status of your order from the "MY ORDERS" tab in the "MY ACCOUNT" link. If you have shopped without being a member, you can see the status of your order by using the "ORDER TRACKING" link at the bottom of our site.

If your order is in "PREPARING" status, you can cancel your order by calling Customer Services at 0850 333 22 72 on weekdays at 10:00. If your order is in "SHIPPED" status, cancellation cannot be made. However, when your cancellation is confirmed by us after your order has been delivered to you, the canceled product amount will be notified to your bank within 30 business days to be refunded to the credit card with which you made the payment. If you paid by credit card, this information received by your bank will be reflected on your credit card statement according to the bank's working principles.

If you have any problems, you can contact us by filling out our contact form or by calling our Customer Services at 0850 333 22 72 between 10:00 - 18:00 on weekdays.